If your invoice did not arrive at your house or you ended up losing it, you need to request a duplicate to be able to pay everything correctly.
It is necessary to issue a duplicate of the electricity bill to avoid adding interest or cutting off your home's energy supply.
Second way through the app
The EDP online application is available on your cell phone's application store for devices that operate with android or iOS.
To issue your duplicate through the application, the process is simple:
- Download the app
- Complete your registration by filling in all the fields, name, cell phone, e-mail, CPF or CNPJ, installation number and create a password
- Once this is done, log in and look for the option to request a duplicate.
There is an easier way to issue your duplicate through the app:
- Open the app on your mobile or tablet
- Look in the menu for the “Simplified 2nd way” function
- Inform your state and installation number, click on “Next” and a page will open containing the electricity bills that have not yet been paid.
Second way by SMS and email
If you don't want to be constantly worrying about the arrival of tickets at home or the fear of losing them, electricity companies provide you with more alternatives.
You can register your email to receive the invoice every month by email or even by SMS. Just access your city's website and look for the option to send to one of these means of contact.
Most common options for requesting a duplicate
Requesting a duplicate ticket can be a nightmare for many people, but the reality is that this process has become increasingly simple, due to the facilities provided by technology. Look for your light company and they allow the user to ask for their duplicate whenever they need it, regardless of what happened.
The issuance is completely free and very practical, as the company has many service channels, either in person or through digital means.
Check below the most used means to request your duplicate.
Second way through the agency
The face-to-face service at the energy distributor agencies is only being done by appointment. So it is recommended that scheduling is only to resolve urgent and complex issues, as due to this new model, the process has become slower.
How to remove the second copy of the electricity bill step by step:
- First, access the Enel website from your computer or cell phone;
- Click on request 2nd copy of the electricity bill;
- Then log in or create an account on the site. (It is necessary to use the data of the electricity bill holder);
- Then, access the account history, where you can see all the accounts and which are paid or pending;
- Select the electricity bill you want to issue the duplicate and click on DOWNLOAD ACCOUNT;
- After a few seconds, the payment slip from your account will be complete and you can open it to pay online or print the document.
light companies
In addition to EDP and Enel, there are other light companies as well, which issue the duplicate through the website, they are: Energiza, Copel, Amazonas Energia, Equatorial Energia, among others.
In addition to issuing the duplicate, it is also possible to control your expenses and know which bills have already been paid by the site. Thus, you can better organize your financial life.
If you wish, you can also change the account holder or request that the ticket be sent directly to your email.
